![]() This is the exact receipt your customers will receive in their email inbox. Option 2: Print the receipt yourselfĬlick the "receipt" link and you'll get sent to a new tab. If you can't change their email address, email us. Ask the customer for a different email address to send the receipt to, then resend their receipt. See the above description for how to do that. Here's what to do: Option 1: Send the email to a different address If you see Sent or Delivered, it is likely that the email did reach their inbox, or is behind a firewall in their email server. You will see either Sent, Delivered, or Opened underneath each message or receipt. You can verify this by going to the customers tab, searching for their name or address.Ĭlick their purchase and scroll down to the Emails received section. The email address they used at purchaseĪnd we'll set this straight! Reason #3: Their email server is blocking Gumroad emails from being delivered By changing the address of an account, a creator could log into that account and make purchases with that account's payment information.ġ. The reason we don't let you edit the address of an account on Gumroad is because this kind of power in the hands of creators could be easily abused. This means that the customer created an account after they purchased the product, using the mistyped email address. There is not Edit button next to the customer's email. You can click Resend receipt to resend their receipt.īUT. Now scroll down to the Emails received section and resend them all the emails they missed. A slide-out menu will pop out from the right.Ĭlick the Edit button next to their email address to edit it, and correct their contact information and click Save. If you find it and they did in fact mistype the email, here's how to fix this:Ĭlick the customer's name or email address. Go to the customers tab and search for their name or email address, letter by letter. Reason #2: They mis-typed their email address at checkout If this is the case, the customer needs to reach out to us via the Contact form on our Help Center telling us that Invoice ID, so we can fix this. The invoice ID will look something like this:Ī string of letters and numbers followed by two equals signs. If the customer used PayPal, and can see, on their PayPal Statement, an Invoice ID, that means the payment is still pending and it needs to be pushed through to be successful or failed. Here's how to find the URL of your product. The customer needs to go to the URL of your product and try buying it again. If this is the case, the charge on their statement will disappear in a few days. If you don't see them in there, that means their purchase was never completed. Or browsing through the purchases by date. ![]() You can verify this by going to your customers tab and searching for their name or email address. Sometimes a credit card or PayPal charge shows a purchase being successful or "pending" when it has, in fact, failed. Reason #1: Their purchase did not go through properly If your customer did not receive a receipt from you, here are a few common reasons why.
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